MaidPro
Lead Cleaner & Office Assistant (part-time or full-time)
Chicago, Illinois, United States
Job description
We are hiring an Office Assistant to assist with daily office operations and provide the highest level of customer service to our customers. As needed, this person may also provide training and inspections at residential and commercial customer sites in Downtown, West and South sides of Chicago.
Daily Responsibilities:
- Provide in-office operational support to the office manager and/or owner as needed.
- Manage client comment cards, conduct daily reminder calls, and quality control follow-up calls.
- Support the field cleaning staff by cleaning homes as needed.
- Ensure that MaidPro quality standards have been met by participating in first-time and on-time cleans, and by performing in-home quality checks and related duties as needed
- Assist with morning dispatch.
- Provide training as needed.
- Manage inventory control, including refilling bottles, maintaining cleaning equipment and supplies, daily laundry, and vacuum maintenance, ensuring that supply orders are made as needed.
- Ensure a clean, welcoming, and professional office environment.
- Continuously look for ways to improve efficiency and quality.
Experience and Requirements:
- Excellent customer service skills.
- Reliable transportation.
- Detail-oriented.
- Strong time-management and organizational skills.
- A positive attitude and proven ability to motivate others.
- Strong work ethic.
- Ability to lift up to 35 lbs.
- Ability to stand for long periods of time.
- Willing to work in homes that have pets.
- Thorough and effective at solving problems.
- Clear verbal and written communications.
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